The outage that affected numerous Borderland residents in El Paso, Texas, has been resolved, according to Spectrum. The company initially informed its customers that the problem would be fixed by 4:30 p.m. However, due to unexpected delays, restoration work took longer than anticipated. Spectrum crews worked on resolving the issue caused by a damaged fiber optic line, which was confirmed to be related to a Transport fiber event impacting the Texas market. The number of customers affected remains unconfirmed, and no estimated time for restoration was provided.
Thousands of Spectrum customers in El Paso experienced service outages throughout the city following damage to a fiber optic line. Charter Communications, the parent company of Spectrum, stated that the outage began at 10:45 a.m. on Saturday and was related to a Transport fiber event affecting the Texas market. Spectrum Hub Engineers were dispatched to El Paso and Dallas Hub to assist the Transport team in rerouting services. However, the exact number of affected customers is unknown, and there is no estimated timeframe for the restoration of services.
This is an ongoing story, and Spectrum has been providing updates to its customers through text alerts. Although the outage has been resolved, restoration work took longer than expected due to unforeseen complications. Spectrum remains in contact with their customers and is actively working to rectify the issue. ABC-7 has reached out for further information and will continue to provide updates as more details become available.
