Certainly! Here’s a revised version of the article in the third person.
After images surfaced of Wizkids’ new pre-painted miniatures from Baldur’s Gate 3, along with widespread criticism, the company has announced plans to offer full refunds to customers dissatisfied with the paint quality. The $50 Icons of the Realms: Baldur’s Gate 3 set, comprising seven miniatures from Larian’s popular video game, drew negative attention for its poor paint applications. These were seen as significantly worse than both the production and promotional images originally advertised.
The issues included characters like Karlach, whose eyes appear misaligned, and Lae’zel’s hair, which was mistakenly colored. These problems led to a public backlash, prompting Wizkids to respond. In an official statement, the company expressed regret for not meeting customer expectations with the miniatures, which aimed to enhance the gaming experience and create lasting memories.
Wizkids has offered a complete refund to anyone who purchased the set directly, and those who bought it through local stores can also return it for a refund. For those seeking replacements, an online form is available for requests. The company has since removed the set from its webstore.
The statement concluded with an apology for the disappointment caused, acknowledging that the final product did not meet expectations. The company is working towards resolving the situation to the satisfaction of its customers and partner, Wizards of the Coast.
This incident marks the latest challenge in Hasbro’s management of Baldur’s Gate 3, following an unsuccessful attempt to capitalize on the game’s success. Earlier in the year, Wizards of the Coast canceled its planned virtual tabletop project, Sigil, which had included characters from Baldur’s Gate. The company now aims to deliver better outcomes in future endeavors with BG3.
